Connect with us

Business

OpenAI Rolls Out ChatGPT for Teens as AI Company Steps Up Protections for Young Users

Published

on

Spread the love

OpenAI is rolling out a new ChatGPT experience for teenagers, introducing stronger safeguards for young users and technology designed to determine when an account may belong to someone under 18.

The move puts age protection at the center of one of the world’s most widely used artificial intelligence platforms and gives parents a new set of tools for managing how their teenagers interact with ChatGPT.

OpenAI has outlined the new experience in its official announcement on ChatGPT for Teens, describing it as an effort to give teenagers the benefits of AI while creating additional protections around content and interactions that may not be appropriate for their age.

The development is significant because teenagers are already among the regular users of generative AI.

Many use ChatGPT for schoolwork, research, brainstorming, coding, language learning and everyday questions. But the technology can also produce material that may be inappropriate or potentially harmful for younger users.

OpenAI’s answer is to create a different experience for users it believes are under 18.

ChatGPT can determine when a user may be under 18

One of the most important parts of the rollout is happening largely behind the scenes.

OpenAI is introducing an age-prediction system that uses signals associated with an account to estimate whether the person using ChatGPT may be under 18.

According to OpenAI’s Age Prediction in ChatGPT, the technology is being rolled out globally. When ChatGPT predicts that an account may belong to someone under 18, the platform may automatically apply the teen experience, including additional safeguards and some feature restrictions.

The account does not simply become unusable.

A teenager can continue using ChatGPT to learn, create and ask questions, but the system applies additional protections intended for younger users.

And there is an important escape route for adults.

If someone who is 18 or older is mistakenly placed into the teen experience, OpenAI says that person can verify their age to have the teen protections removed.

That approach is designed to deal with one of the biggest challenges facing online age verification: people do not always provide accurate birth dates when creating accounts.

What changes for teenagers?

The teen experience is designed to be more restrictive in several sensitive areas.

OpenAI says the additional safeguards are intended to reduce exposure to content involving sexual material, graphic violence, dangerous activities and certain types of romantic or violent roleplay.

READ ALSO  Kenyan Worker Buried in Saudi Arabia Without Family Consent: Embu Family Demands Justice

The company’s existing parental-controls system already gives linked teen accounts additional protections against graphic content, viral challenges, sexual or romantic roleplay, violent roleplay and extreme beauty ideals.

The goal is not to prevent teenagers from using AI.

Instead, OpenAI says it wants young people to be able to use ChatGPT for useful activities while reducing the chances that they encounter material that is inappropriate for their age.

That distinction is becoming increasingly important as AI moves from being an experimental technology into an everyday tool used by students and families.

Parents can set limits

The new teen experience builds on parental controls that OpenAI introduced in September 2025.

Those controls allow a parent or guardian to link their ChatGPT account with a teenager’s account and manage selected features.

According to OpenAI’s parental-controls guide, parents can manage settings including sensitive-content protections, memory, voice mode, image generation and quiet hours.

Quiet hours may be particularly useful for families that do not want ChatGPT being used late at night.

A parent can establish a period during which ChatGPT cannot be used from the linked teen account.

But there is an important privacy limitation.

Parents do not get access to their teenager’s ChatGPT conversations simply because the accounts are linked.

OpenAI’s documentation specifically says parental controls do not allow parents to read or monitor their teen’s conversations.

There are limited exceptions involving serious safety concerns.

OpenAI says its systems and trained reviewers may detect activity that could indicate a serious self-harm concern. In such circumstances, a linked parent or guardian may receive a safety notification containing information intended to help support the teenager.

The technology has been in development for months

Although the current teen experience is new, the idea behind it is not.

OpenAI began publicly discussing age prediction in 2025.

In its announcement about building toward age prediction, the company said it was working on technology that could determine whether a user was under 18 and automatically direct that person to an age-appropriate ChatGPT experience.

That work came alongside the company’s parental-controls initiative.

On September 29, 2025, OpenAI formally introduced parental controls that allowed parents to connect their accounts with their teenagers’ accounts.

At the time, OpenAI said the long-term goal was to develop age prediction so that teen-appropriate settings could eventually be applied automatically.

READ ALSO  Why Kenya Has Never Been In the World Cup

The company has now moved further in that direction.

What if OpenAI gets someone’s age wrong?

That is likely to become one of the most closely watched aspects of the system.

Age prediction is not the same thing as knowing someone’s age with certainty.

A person may use an account in a way that resembles a teenager even though they are an adult. Conversely, a teenager may behave online in ways that make the system less certain about their age.

OpenAI acknowledges that mistakes can happen.

Its current system therefore allows adults who have been incorrectly placed in the teen experience to verify their age and regain access to the adult experience.

That raises a broader question for the technology industry: How much should an AI company know about its users in order to keep them safe?

Age prediction may make AI safer for children, but it also puts greater emphasis on the systems companies use to infer personal characteristics from online behavior.

There is also a business angle

The rollout has implications beyond child safety.

OpenAI’s age-detection technology can also affect advertising.

According to OpenAI’s current advertising policy, the company does not show advertisements to accounts identified as belonging to users under 18, including accounts identified through age prediction where that technology is available.

That creates an interesting intersection between AI safety and AI business models.

If an account is identified as belonging to a teenager, the user receives additional protections—but also does not become part of the advertising audience.

For OpenAI, accurately determining a user’s age can therefore have implications for both safety and the commercial side of the platform.

That makes the age-prediction system more than a parental feature.

It is becoming part of the infrastructure of the ChatGPT business itself.

This is not a separate “kids app”

Despite the way the development may be described in some discussions, OpenAI is not launching a standalone application comparable to YouTube Kids.

The teen experience exists within ChatGPT.

A teenager can continue using the same general AI service, but the system can apply different protections when it determines that the user is under 18.

That means parents do not necessarily have to download a separate version of ChatGPT for their children.

Instead, the platform itself is becoming more age-aware.

Why this matters now

The timing is important.

Generative AI has moved rapidly into classrooms, homes and workplaces. Teenagers are growing up with AI assistants in a way previous generations grew up with search engines and smartphones.

READ ALSO  Kenyan Student at Emory University in US Builds AI App to Help Students Manage ADHD

For students, ChatGPT can be a powerful learning tool.

It can explain difficult concepts, help with research, assist with coding, provide language practice and offer another way to work through a difficult homework problem.

But that same accessibility creates challenges for parents.

A chatbot does not automatically know whether the person asking a question is 15 or 35.

OpenAI’s new approach attempts to solve part of that problem by making age a factor in how ChatGPT responds.

Parents still have a role

The technology does not eliminate the need for parental involvement.

OpenAI itself has acknowledged that its safeguards are not foolproof and has encouraged families to combine its controls with conversations about responsible AI use and clear household rules.

That may ultimately be one of the most important parts of the rollout.

AI companies can build guardrails into their products, but parents remain responsible for deciding how their children should use those products.

For families, the arrival of ChatGPT for Teens therefore changes the conversation.

The question is no longer simply whether teenagers should use artificial intelligence.

It is increasingly about what kind of AI experience they should have—and what protections should surround it.

A bigger shift for the AI industry

OpenAI’s teen experience is part of a broader change in the technology industry.

As artificial intelligence becomes more powerful and more widely used, companies are being pushed to think beyond the capabilities of their models.

They also have to consider who is using those models, how old they are, what they are asking and what safeguards should apply.

For OpenAI, that means creating an AI system that can provide different experiences to different users.

For parents, it offers another layer of control over a technology that is increasingly becoming part of their children’s daily lives.

And for the wider AI industry, it may signal the beginning of a new phase in which age-aware AI becomes as important as the AI model itself.

The challenge now will be determining whether OpenAI can strike the right balance between protecting teenagers, respecting their privacy and giving them enough freedom to benefit from a technology that is quickly becoming part of everyday life.

News

Meet the Lawyer Who Rejected Chivayo’s US$350,000 Gift

Published

on

Spread the love

Zimbabwean lawyer Advocate Dr Lewis Uriri has rejected a multimillion-shilling gift package from businessman Wicknell Chivayo, saying accepting the offer could compromise—or create the appearance of compromising—the independence expected of a legal practitioner.

Chivayo had announced plans to give Uriri a new 2026 Range Rover Sport Autobiography valued at about US$250,000, together with US$50,000 for fuel and another US$50,000 for Uriri’s wife.

Uriri declined the entire package.

Who Is Lewis Uriri?

Uriri is a Senior Counsel practising at Zimbabwe’s independent referral Bar and heads chambers at The Temple Bar in Harare.

According to Uriri’s professional profile, his practice covers commercial and corporate law, investment disputes, constitutional litigation, civil liberties and international arbitration.

He is also the founding president of the Zimbabwe Inns of Court and has been involved in legal education and professional training.

His international arbitration credentials include designation to the panels maintained by the International Centre for Settlement of Investment Disputes (ICSID).

Uriri began his legal career at Honey & Blanckenberg before becoming a partner at the firm. He later left private practice and joined Zimbabwe’s independent Bar.

He has also taught law at the University of Zimbabwe and has been involved in advocacy training and professional legal education.

Uriri’s Work in Politically Sensitive Cases

Uriri has represented clients in several high-profile Zimbabwean legal disputes.

 

View this post on Instagram

 

A post shared by ZANUPF 2026 (@zanupf__2026)

In 2018, he was part of President Emmerson Mnangagwa’s legal team when opposition leader Nelson Chamisa challenged the presidential election result. Contemporary reporting identified Uriri among Mnangagwa’s lawyers in the case, which was ultimately dismissed by Zimbabwe’s Constitutional Court.

READ ALSO  Samsung Launches Galaxy A57 5G and A37 5G in Kenya — Are These the Best Mid-Range Phones Yet?

Uriri has also represented Sengezo Tshabangu in litigation connected to the recall of opposition legislators and councillors affiliated with the Citizens Coalition for Change.

In one of the cases, Zimbabwe’s High Court barred recalled CCC candidates from contesting subsequent by-elections under the party’s name, according to reporting by CITE.

Despite his involvement in politically significant cases, Uriri’s professional profile describes a practice extending well beyond politics, including commercial transactions, constitutional law, investment disputes and international arbitration.

Why Uriri Rejected the Gift

The proposed gift came as a surprise to Uriri.

In his response to Chivayo, the lawyer said the two men had last spoken in June 2024 and that he had performed no professional work for Chivayo since then.

Uriri said any previous legal services had been performed in his professional capacity and paid for in full.

His concern was therefore not an outstanding legal bill but the professional implications of accepting a substantial personal gift after the professional relationship had ended.

Uriri referred to Zimbabwe’s legal-professional rules and international standards governing lawyers’ independence.

He said accepting such a large benefit could create the appearance of an ongoing obligation and potentially affect public confidence in his independence.

He therefore declined both the vehicle and the cash offered to him and his wife.

Zimbabwean publication ZimEye also reported on the rejection and quoted Uriri’s explanation of his decision.

The Earlier Vehicle

The latest controversy has also revived attention around an earlier vehicle reportedly connected to Chivayo and Uriri.

According to ZimLive’s report on the earlier episode, older videos appeared to show Uriri receiving a Land Rover Discovery purchased by Chivayo in 2024.

READ ALSO  KRA Extends Tax Deadline to July 1 After iTax System Crash Causes Nationwide Disruptions

The report said the vehicle was valued at approximately US$110,000.

That earlier episode is separate from the September 2026 offer, and the circumstances surrounding the previous vehicle should not automatically be treated as evidence of wrongdoing.

Why Chivayo Is Known in Kenya

Chivayo has attracted considerable attention in Kenya because of his publicly documented interactions with President William Ruto.

In September 2026, Chivayo met Ruto at State House in Nairobi. According to Capital FM’s report, the businessman said their discussions included investment, infrastructure and economic development.

Chivayo has also announced plans to invest US$200 million in Kenya, describing the proposed investment as part of a broader infrastructure programme.

The reported investment pledge, however, is a claim by Chivayo; the reporting does not establish that the entire US$200 million programme has already been implemented.

His public association with Ruto has also attracted political attention in Kenya. Kenyan media have reported on Chivayo’s meetings with the president and his public statements about supporting Ruto.

That documented access does not, by itself, establish that Chivayo holds an official government position or has formal authority within Kenya’s political system.

A Question of Professional Independence

The dispute over the proposed Range Rover ultimately concerns more than the value of the vehicle or cash.

Chivayo presented the offer as recognition for legal work Uriri had performed in the past. Uriri viewed the same gesture through the lens of professional independence and public confidence in the legal profession.

His decision was therefore straightforward: he thanked Chivayo but declined the vehicle and both cash gifts.

READ ALSO  How AI-Powered Execution Systems Are Quietly Reshaping Forex Trading

The episode has nevertheless brought renewed attention to Uriri’s legal career, his involvement in politically significant Zimbabwean cases and Chivayo’s increasingly public business and political connections in the region.

Continue Reading

Diaspora

What Kenyan YouTube Creators 5% Deduction Means as Google Moves to Enforce Tax Law

Published

on

Spread the love

Is Kenya introducing a new 5 per cent tax on YouTube creators?

Not exactly.

The 5 per cent rate itself is not necessarily new. Kenya’s tax framework has for some time provided for withholding tax on income earned through digital content monetisation.

What has changed — and what is now causing anxiety among Kenyan YouTubers — is that Google is moving to collect the tax directly from their YouTube earnings.

Google has notified creators with AdSense for YouTube accounts based in Kenya that it will begin withholding 5 per cent Kenyan tax from their finalized YouTube earnings, starting with income earned in September 2026 and paid out in October.

The company has also told creators to provide and verify their Kenya Revenue Authority (KRA) Personal Identification Numbers (PINs) through AdSense by October 1, 2026.

For creators who have grown accustomed to seeing their full YouTube payout arrive in their accounts, the change could be noticeable from the next payment cycle.

And it has already triggered a broader debate about whether Kenya is taxing an industry that many young people built largely on their own.

So, what exactly is changing?

The simplest way to understand the announcement is this: the tax is moving closer to the point where the money is paid.

Previously, a Kenyan creator could receive their YouTube earnings through Google’s AdSense system and deal with their tax obligations separately.

Under the new arrangement, Google will deduct the applicable Kenyan withholding tax before the money reaches the creator.

Google says it is required to do so under Kenya’s Income Tax Act.

“Under the Kenya Income Tax Act, Google is required to withhold taxes on YouTube earnings paid to AdSense for YouTube accounts based in Kenya,” the company says in its tax guidance.

Google says the deduction will be made monthly from finalized YouTube earnings.

That means a creator with Ksh100,000 in finalized earnings would have Ksh5,000 withheld, leaving Ksh95,000 before any other applicable deductions.

For someone earning Ksh500,000, the Kenyan withholding would amount to Ksh25,000.

At Ksh1 million, it would be Ksh50,000.

The figures are simple, but for full-time creators who depend on YouTube for their livelihood, the impact could be significant.

READ ALSO  How AI-Powered Execution Systems Are Quietly Reshaping Forex Trading

Why Google is asking for KRA PINs

The KRA PIN requirement is central to the new arrangement.

Google has instructed affected creators to enter their Kenyan tax identification information into AdSense for YouTube.

This allows the platform to identify the taxpayer associated with the account and apply the required Kenyan withholding.

Creators who do not provide the requested information could face payment problems.

Google’s notification gives October 1, 2026, as the deadline for providing the Kenyan PIN.

The first affected income will be September earnings, which are generally paid in the following month.

In practical terms, that means October could be the first month when many creators notice that their YouTube payout is lower than expected.

But is every YouTuber losing 5 per cent?

Not necessarily in the way some social media discussions have suggested.

The 5 per cent Kenyan withholding is separate from possible U.S. tax withholding.

YouTube already requires creators outside the United States to submit U.S. tax information, and depending on the creator’s circumstances, U.S. taxes can apply to revenue generated from viewers in the United States.

Google makes clear that the Kenyan withholding will be applied alongside any applicable U.S. taxes.

That distinction is important.

It does not mean every Kenyan creator will automatically lose a fixed percentage to both countries.

The U.S. withholding depends on factors including the creator’s tax status and the portion of their earnings attributable to U.S. viewers.

Nevertheless, creators who already see U.S. tax withheld from their payments are understandably watching the new Kenyan deduction closely.

For them, another deduction from the same YouTube payout means less money available at the end of the month.

Why creators are pushing back

The strongest reaction has not necessarily been against taxation itself.

It is about what creators believe they are getting in return.

Kenya’s creator economy has expanded rapidly over the past decade.

YouTube channels now cover almost everything — news, comedy, music, politics, travel, education, religion, technology, food, sports and personal stories.

Some creators have turned their channels into small businesses, employing cameramen, editors, writers, researchers, social-media managers and other workers.

For many young Kenyans, digital content has also provided an alternative to an increasingly difficult formal job market.

READ ALSO  Samsung Launches Galaxy A57 5G and A37 5G in Kenya — Are These the Best Mid-Range Phones Yet?

That is why some creators believe the government should be doing more to support the sector before increasing the mechanisms used to collect revenue from it.

One creator quoted in reaction to the announcement argued that the government had offered little support to digital creators while they faced expensive equipment, data and production costs.

The argument is straightforward: if content creation is now recognised as a taxable industry, should it also be treated as an industry worthy of structured support?

That question is likely to become more prominent as the new withholding system takes effect.

Why KRA wants the money collected at source

From the government’s perspective, the move makes sense.

Digital income can be difficult for tax authorities to monitor when payments move between creators and international technology companies.

A Kenyan creator may have no physical office, no employees and no conventional payroll system.

Their business could consist of a YouTube channel, a smartphone, a camera, an internet connection and an AdSense account.

But the income can still be substantial.

By having Google withhold the tax, KRA does not have to rely entirely on individual creators to declare their YouTube income after receiving it.

The platform effectively becomes part of the collection system.

That also creates a clearer link between the money being paid, the person receiving it and the taxpayer’s KRA PIN.

For the government, that means greater visibility into a sector that was once relatively difficult to track.

A growing digital media market

The timing is significant because Kenya’s digital audience has expanded dramatically.

The Reuters Institute’s Digital News Report 2026 highlights the growing importance of social platforms in the country’s media environment, with YouTube increasingly becoming an important source of news and information.

That growth has created an ecosystem in which individual creators can sometimes reach audiences larger than those of traditional media outlets.

A successful YouTuber can attract millions of views without owning a television station, printing a newspaper or operating a radio frequency.

That is precisely what makes the sector attractive — and increasingly important to tax authorities.

What creators should do

For creators who have received Google’s notification, the immediate issue is compliance.

READ ALSO  Netflix launches kids-only gaming app ‘Playground’ in major strategy shift

They should log into their AdSense for YouTube account and check their tax information.

The KRA PIN submitted should be accurate and correspond with the taxpayer details associated with the account.

Creators should also understand that the revenue displayed in YouTube Analytics is not necessarily the final amount on which the deduction will be calculated.

Google says the withholding applies to finalized YouTube earnings.

Creators who operate businesses around their channels may also want to review their tax position with a qualified professional, particularly if they have employees, business expenses, foreign income or U.S. tax withholding.

The bigger issue goes beyond YouTube

The most important part of Google’s announcement may ultimately have little to do with YouTube itself.

It signals how Kenya is adapting its tax system to an economy in which people increasingly earn money through global digital platforms.

YouTube is only one part of that economy.

Kenyan creators also make money through TikTok, Facebook, Instagram, podcasts, newsletters, sponsorships, affiliate marketing and other online businesses.

As these income streams become more valuable, governments around the world are looking for ways to bring them into the tax system.

For creators, that creates an uncomfortable reality.

The same internet that allowed them to build businesses without waiting for traditional institutions to give them a job is now making their income easier for governments and platforms to identify.

The debate, therefore, is unlikely to end with the first Ksh5,000 deduction.

It is likely to become a much larger conversation about taxation, regulation and government support for Kenya’s creator economy.

For now, however, the immediate deadline is clear.

Google wants Kenyan creators using AdSense for YouTube to provide their KRA PINs by October 1, 2026, while the first 5 per cent Kenyan withholding is expected to apply to September earnings paid out in October.

For a creator earning Ksh100,000, that means Ksh5,000.

For someone earning Ksh1 million, it means Ksh50,000.

And for an industry that has spent years building itself largely outside the traditional media establishment, that first deduction could mark the beginning of a very different relationship between Kenya’s creators, Google and the taxman.

Continue Reading

Business

Uber Faces $963 Million GDPR Fine Over Automated Driver Deactivations

Published

on

Spread the love

Uber is facing one of the largest data-protection penalties ever imposed in Europe after the Dutch Data Protection Authority fined the ride-hailing company €824.99 million, or roughly $966 million, over the way it used automated systems to suspend and deactivate drivers.

The decision is significant not only because of the size of the fine, but because it addresses a growing issue across the technology industry: how much power should companies give algorithms to make decisions that can directly affect a person’s livelihood?

The Dutch regulator, known as the Autoriteit Persoonsgegevens (AP), said Uber committed serious violations by using automated systems to deactivate drivers without adequately informing them and, in some cases, without meaningful human involvement. The investigation covered incidents involving European drivers between 2018 and 2022 and originated with a complaint from France.

Uber strongly disagrees with the decision and says it will appeal.

The company also disputes some of the regulator’s findings, including the suggestion that permanent driver deactivations were carried out without human review.

The case could nevertheless have consequences far beyond the Netherlands. Although the Dutch penalty does not automatically apply to Uber’s operations in countries such as the United States, Kenya or South Africa, the ruling could influence how the company manages automated driver decisions across its global platform.

Key takeaways

  • The Dutch Data Protection Authority fined Uber €824.99 million.
  • The case concerns automated decisions affecting Uber drivers, including account suspensions and deactivations.
  • The investigation involved conduct dating from 2018 to 2022.
  • The complaint originated with French Uber drivers and was handled by Dutch authorities because Uber’s European headquarters are in the Netherlands.
  • Uber says the fine is disproportionate and plans to appeal.
  • Uber disputes the claim that permanent deactivations were made entirely by computers.
  • The penalty is the second-largest GDPR fine to date, behind Meta’s €1.2 billion penalty in 2023.
  • The case could encourage Uber and other technology companies to strengthen human oversight of automated decisions.

Why did the Netherlands fine Uber?

At the center of the case is Uber’s use of automated systems to identify drivers whose behaviour the company believed could violate its rules.

According to Reuters’ review of the Dutch decision, Uber’s systems temporarily suspended some drivers suspected of fraudulent activity.

The systems could flag behaviour such as allegedly taking unnecessary detours that increased fares or accepting trips that drivers did not intend to complete.

Automated fraud detection is not unusual for a technology company operating at Uber’s scale. With millions of trips taking place, relying entirely on human employees to examine every potentially suspicious transaction would be extremely difficult.

The problem identified by Dutch regulators was what happened after the computer system made its assessment.

European data-protection rules restrict certain decisions made solely through automated processing when they have significant consequences for an individual. Such decisions require appropriate safeguards, including meaningful human involvement and an opportunity for the affected person to challenge the outcome.

For an Uber driver, losing access to the platform can be much more than an inconvenience.

It can mean losing access to a source of income.

That distinction appears to have been central to the regulator’s reasoning.

What Uber says about the driver suspensions

Uber disputes the Dutch authority’s interpretation of its systems.

The company says most of the suspensions involved in the case were temporary and that it did not permanently deactivate drivers without human review.

Uber also says drivers have opportunities to challenge platform suspensions.

In a statement reported by Reuters, the company said it strongly disagrees with the decision and considers the fine disproportionate. Uber said it takes drivers’ rights seriously and plans to appeal.

READ ALSO  Kenyan-Born Farmer Flavian Obiero Builds Thriving Outdoor Livestock Farm in England

Uber also disputed the regulator’s conclusion regarding permanent deactivations based on customer ratings.

The company said only 126 drivers in Europe were deactivated because of low customer ratings in 2021, which it cited as one reason it believes the penalty is excessive.

That disagreement is important.

The case is not simply about whether Uber uses computers to monitor drivers. It is about how much authority those systems had and whether drivers received the protections required by European law.

Why the case began with French drivers

The investigation has an unusual history.

It did not begin as a broad regulatory examination of Uber’s global technology platform.

Instead, it grew out of complaints from Uber drivers in France.

More than 170 French drivers became involved in complaints concerning Uber’s handling of driver information and automated decisions. The complaints eventually reached Dutch authorities because Uber’s European headquarters are located in the Netherlands.

Digital-rights organisation PersonalData.io helped drivers obtain information about how Uber’s systems were processing their data and making decisions affecting their work.

The organisation’s founder, Paul-Olivier Dehaye, has said it is preparing a class-action case seeking compensation for drivers affected by the practices.

That potential litigation could create another legal challenge for Uber separate from the regulatory fine.

This is not Uber’s first major Dutch privacy penalty

The €825 million decision is part of a longer history of regulatory scrutiny of Uber in the Netherlands.

In January 2024, the Dutch Data Protection Authority fined Uber €10 million over transparency and privacy-rights problems involving European drivers.

The regulator said Uber had not been sufficiently clear about how long it retained drivers’ personal data, where the information was sent and how drivers could exercise their privacy rights.

The case also followed complaints involving more than 170 French drivers.

Later in 2024, Uber faced an even larger Dutch penalty.

The European Data Protection Board reported that the Dutch supervisory authority imposed a €290 million fine after finding that Uber had transferred European drivers’ personal information to the United States without adequate safeguards.

The information involved included account details, taxi licences, location data, photographs, payment information and identity documents. In some cases, the data also included criminal and medical information.

That earlier case concerned international data transfers, not the automated driver-deactivation issue behind the new €825 million fine.

The distinction is important because the three cases involve different alleged privacy violations.

Uber has appealed the earlier penalties as well. The company’s 2026 governance report says the €10 million and €290 million Dutch penalties remain subject to appeals.

Why the latest fine is so large

The size of the latest penalty immediately attracted attention.

At approximately €825 million, it is the second-largest fine issued under the GDPR, according to Reuters.

Only Meta’s €1.2 billion penalty imposed by Ireland in 2023 was larger. That case involved the transfer of European Facebook users’ data to the United States.

The Dutch authority said the Uber fine was calculated in part with reference to the company’s global turnover.

That matters because GDPR penalties can be substantial for very large technology companies.

For businesses, the lesson is that privacy violations involving millions of users or workers can become financially significant even when the underlying conduct occurred several years earlier.

What does this mean for Uber drivers?

The case could have its greatest practical significance for drivers.

An Uber driver depends on access to the company’s platform to receive trips and earn money.

If an account is suspended, the driver’s income can immediately be affected.

READ ALSO  How AI-Powered Execution Systems Are Quietly Reshaping Forex Trading

A computer system may identify a suspicious pattern in seconds. But the driver may have a completely different explanation.

A GPS system could show an unusual route, for example, while the driver may have been avoiding road construction or responding to a passenger’s request.

A customer complaint may also provide incomplete information about what happened during a trip.

That does not mean Uber should ignore fraud or misconduct.

A platform has legitimate reasons to protect passengers and prevent fraud.

The question is whether a serious decision should be made automatically or whether a human should examine the circumstances before the driver loses access to the platform.

That is the broader issue raised by the Dutch decision.

Could the ruling affect Uber in other countries?

Potentially—but not automatically.

The Dutch regulator’s €825 million penalty is based on European data-protection law. It does not mean Uber has suddenly been ordered to pay €825 million in every country where it operates.

The GDPR is a European legal framework.

Uber’s operations in the United States, Kenya, South Africa and other countries are subject to the laws and regulations applicable in those jurisdictions.

However, the case could still have international consequences.

Large technology companies frequently operate global platforms built around common technology and policies. If Uber decides that stronger human-review procedures are necessary to satisfy European regulators, it may be easier and safer for the company to apply some of those safeguards more broadly rather than maintain completely different systems in every market.

That could indirectly benefit drivers outside Europe.

What could happen in Kenya?

The Dutch ruling does not automatically change the rights of Uber drivers in Kenya.

Kenyan drivers would still be governed primarily by Kenyan law and the terms and policies applicable to Uber’s Kenyan operations.

However, the case could become relevant to discussions about how digital platforms use personal data and automated systems in Kenya.

Kenya has its own data-protection framework, overseen by the Office of the Data Protection Commissioner.

As digital platforms become more important to the Kenyan economy, questions about how companies collect driver information, assess driver performance and restrict platform access are likely to attract greater attention.

The Dutch case provides an example of what can happen when regulators conclude that automated decision-making has gone too far.

What about South Africa?

A similar principle applies in South Africa.

The Dutch ruling does not impose European penalties on Uber’s South African operation.

South Africa has its own privacy legislation, including the Protection of Personal Information Act, commonly known as POPIA.

If South African regulators or lawmakers examine automated decision-making by ride-hailing companies, they would have to apply South African law rather than simply adopt the Dutch ruling.

Nevertheless, the Uber case could provide an international reference point.

The broader question—whether companies should provide meaningful explanations and human intervention when automated systems make decisions with serious consequences—is relevant to digital platforms everywhere.

And what about the United States?

The situation is also different in the United States.

The U.S. does not have one comprehensive federal privacy law equivalent to the GDPR covering all personal data.

Instead, privacy protections are spread across federal laws, state laws and sector-specific rules.

That means the Dutch ruling does not automatically establish new rights for Uber drivers in America.

Nevertheless, the case could still influence corporate practices.

Uber is a global company, and changes made to its technology and compliance systems in Europe can potentially affect its wider operations.

The company may also prefer to establish a consistent global standard rather than maintain entirely different systems for different regions.

READ ALSO  AI Leaders Warn UN of Growing Risks as Calls Mount for Global Regulation and Human Control

The bigger issue: who is responsible when an algorithm is wrong?

The Uber case raises a question that extends far beyond ride-hailing.

Companies increasingly use algorithms to identify fraud, evaluate risk, recommend content, screen applicants and monitor workers.

The technology can process enormous amounts of information much faster than humans.

But algorithms can also make mistakes.

If a human employee makes a decision that wrongly costs someone their income, there is usually a person who can be identified as responsible.

With automated systems, responsibility can become less obvious.

Was the mistake caused by the data?

The algorithm?

The company’s rules?

The engineers who designed the system?

The managers who approved the system?

Or the company itself?

The Dutch Uber case reinforces the argument that automation does not eliminate corporate responsibility.

Why this matters as AI becomes more common

The timing of the case is particularly interesting because businesses are rapidly adopting artificial intelligence.

Companies are using AI and machine-learning systems to analyse transactions, detect suspicious behaviour and make operational decisions.

The technology will likely become even more sophisticated.

That makes the principles behind the Uber case increasingly relevant.

If a company uses AI to flag a worker for possible misconduct, there may be little controversy if a human then reviews the evidence.

The situation becomes much more complicated if the AI system effectively becomes judge and jury.

That is why the debate around Uber is not simply a debate about privacy.

It is also about algorithmic accountability.

What happens next?

Uber has said it will appeal the Dutch regulator’s decision.

That means the €824.99 million penalty is not necessarily the final word on the matter.

European regulatory cases can take considerable time to move through appeals and judicial proceedings. Reuters also noted that large technology-company fines can be reduced or overturned after lengthy legal challenges.

Meanwhile, PersonalData.io says it is preparing potential litigation seeking compensation for drivers.

The outcome of those proceedings could further clarify what rights platform workers have when automated systems make decisions affecting their income.

The bottom line for Uber

The Dutch fine is much more than a large number attached to a privacy violation.

It represents a growing regulatory concern about the use of automated systems to manage people.

Uber needs to protect passengers, detect fraud and maintain the integrity of its platform. Automated technology can help it do that at enormous scale.

But the Dutch decision shows the limits regulators may place on that automation when a computer-generated decision can effectively determine whether someone is allowed to continue earning a living.

For Uber, the immediate battle will be over the €825 million fine and the company’s appeal.

For drivers, the bigger question is whether they can trust the systems making decisions about their accounts.

And for regulators around the world, the case provides another test of an increasingly important principle:

Technology can make a decision faster, but that does not necessarily mean it should be allowed to make the decision alone.

The Dutch ruling does not automatically change Uber’s operations in Kenya, South Africa, the United States or other countries. But it could encourage the company to review its global systems and could give regulators elsewhere a useful example as they consider how digital platforms should use automated decision-making.

As the gig economy and artificial intelligence continue to grow, the Uber case may ultimately be remembered not simply as one of Europe’s biggest privacy fines, but as an important moment in the debate over who should be held accountable when an algorithm controls access to a person’s livelihood.

Continue Reading

Trending